Customer Service

Do you have a question about your coop@home purchase? Then contact our Customer Service by e-mail at or by phone on 0848 847 848. Our Customer Service team speaks German, French, Italian and English. We will be happy to help.

So that we can deal with your query as swiftly as possible, if possible please provide your customer number and the relevant order number, which can be found at MyCoop/My orders.

Answers to frequently asked questions can also be found under "FAQs".

Customer Service opening hours

Monday to Friday, 8 a.m. to 6 p.m.
Saturday 9 a.m. to 1 p.m.


Coop Cooperative
Fegistrasse 9
8957 Spreitenbach

0848 847 848

Delivery to your doorstep

  • Same-day delivery
  • Delivered within a given hour