Delivery Terms

Delivery by coop@home driver

Delivery by coop@home driver

In towns, cities and larger urban areas, we use our own drivers to deliver your order, within your chosen one-hour time slot. Our driver will deliver your shopping straight to your front door (or, for companies, to the entrance or reception).

Delivery slots are available in the afternoon and evening between 12 noon and 10 p.m. In some cities, there are also morning delivery slots starting at 8 a.m.

Delivery by a parcel service

Delivery by a parcel service

If your delivery address is too far from our logistics centres, we will ship your order using Swiss Post (or DPD for wine-only orders).

The parcel carrier will make the deliver at the time you usually receive your parcel post (daytime between 7:30 a.m. and 5 p.m.) from Tuesday to Saturday. Alternatively, you can also choose an evening delivery between 5 and 8 p.m. (excluding Saturdays).

Pick-Up locations

Pick-Up locations

In an initial phase Pick-Up is available at the following store locations in the Zurich area: Coop Buchs ZH, Dielsdorf, Dietikon Silbern, Geroldswil, Oberengstringen and in the stores at Zurich Airport Center, Bahnhofbrücke, Hönggermarkt, Rütihof and Marché Würenlos (A1 Raststätte Würenlos).

There are plans to extend this service to more stores. There are also three Drive In locations at Zurich Sihlquai, Coop Bachenbülach and Coop Allaman.

More information about coop@home Pick-Up is available here.

 

Order closing times

The cut-off times for same-day delivery depend on your delivery address.

For deliveries using our own delivery service, the order cut-off is around midday. The precise order cut-off times for same-day delivery are as follows:

Region    Afternoon deliveriesEvening deliveries 
Zurich city8:00 a.m.1:30 p.m. 
Greater Zurich area incl. Winterthur7:15 a.m.12:45 p.m. 
Central Switzerland (Lucerne)    8:00 a.m.12:30 p.m. 
St. Gallen / Thurgau

7:15 a.m.

7:15 p.m. 
Basel / Aarau / Baden / Olten6:30 a.m.12 noon 
Berne / Biel/Bienne / Solothurn / Thun6:00 a.m.11:30 p.m. 
Geneva/Nyon7:00 a.m.1:30 p.m. 
Lausanne/Montreux8:00 a.m.2:30 p.m. 

  • There are no evening deliveries on Saturdays
  • In exceptional cases, particularly before public holidays like Christmas and Easter, it may be that a delivery round is fully booked before the order cut-off is reached
  • The cut-off time for orders with delivery by a parcel carrier is 1:30 p.m. the day before the desired delivery date
  • Orders can be placed up to 10 days in advance.

 

Delivery charges

The delivery charges for normal supermarket orders depend on the order value:

CHF 17.90 for an order of 99.90 or more
CHF 12.90 for an order of 150 or more
CHF 9.90 for an order of 200 or more
free for orders of 500 or more. 

Our loyalty bonus reduces the delivery charge by CHF 3 if your previous order was placed less than 3 weeks ago.

 The delivery charges for wine-only orders (delivered by DPD) are:

CHF 9.90 for an order of 99.90 or more
free for an order of 500 or more.

There are no delivery fees when you choose the Pick-Up or drive-in option.

 

Order quantities

It is important to us that we are able to offer all our customers a reliable and punctual delivery service. We can only provide an environmentally friendly and economical delivery service if we are able to deliver to a certain number of customers per delivery round.

To guarantee the strict integrity of the cold chain, our vehicles are fitted with chiller and freezer units, which reduces the load. So that we do not exceed the vehicles’ maximum weight and in order to optimize capacity, a few product categories are subject to quantity restrictions. These include soft drinks, beer, milk and cat litter.

Delivery to your doorstep

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  • Same-day delivery
  • Delivered within a given hour