We want the products to reach you undamaged and in the best possible condition. This is why we distribute your items among several paper bags and use protective boxes. For food safety reasons, it may be that a paper bag only contains a few products.
Why don't we use plastic boxes for deliveries by our own drivers? The empty weight of each bag is very low, enabling us to deliver to more customers in a single delivery round. This results in a better life-cycle assessment than delivery in transport boxes.
Incidentally, did you know that you can return used paper carrier bags and protective boxes to our drivers? For data protection and tear resistance reasons, the returned bags are not reused; instead, they are used or recycled internally. For more on this, please see “Can I return empty PET bottles and used carrier bags?”.