How do I recognize a fraudulent email (phishing email)?

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You can frequently identify spoof or phishing emails by their salutation. coop@home always uses your name (from your customer account) and your customer number in order-related emails such as order confirmations, delivery notes, invoices, etc.

General information about phishing emails

Fraudulent emails often look very similar to genuine emails. In this way, cyber criminals try to steal your money or your identity. As a rule, fraudsters will attempt to prompt you to reveal sensitive data like account information (this is known as “phishing”) or to open dangerous attachments by sending you a fictitious story or incorrect information such as a purported invoice.

What should you look out for?

- An impersonal salutation: In emails, order confirmations, delivery notes and invoices we will always address you with your complete name and your customer number.

- Simulated urgency: Fraudsters often threaten that your account will be blocked if you do not react immediately.

- Fraudulent links: Make sure you know where a link will lead before you click on it. Move the mouse over the link. If the URL looks suspicious do not click on the link under any circumstances and never enter your login data, if you’re uncertain of where you are.

We recommend that you delete suspicious emails, without opening them.


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