Information about the current situation

Switzerland is currently facing an exceptional public health situation. Consequently, coop@home is receiving an unusually high number of orders and the choice of delivery time slots and product availability is limited. On this page we have compiled the most important information that you should know.

What is the situation regarding delivery dates?

The more stringent measures announced by the Federal Government have greatly increased the demand for coop@home services. As a result, our delivery availability has been fully booked in many areas. We are working intensively to expand our capacity even further and are in the process of setting up a central warehouse exclusively dedicated to our Top 100 most popular products.
New delivery dates are added every day. If you cannot find a free delivery date when you complete your order, please try again a bit later. Until then, you can save your shopping cart as a list and complete your order as soon as a delivery date becomes available.

What is your new Top 100?

coop@home’s demand has increased significantly in the last few weeks. Although we are increasing our capacity, we are currently no longer able to fulfil the constantly increasing demand. To better meet this new demand, we have launched a new service called Top 100.
Compile your order with our Top 100 most popular non-refrigerated products. This will then be delivered by Swiss Post within a few days.

More information about Top 100

Can I see if there are any free delivery time slots before I start my order?

Yes, you can check delivery availability before you start your shopping. Once you have logged in, enter a delivery address on the right hand side below your shopping cart. Once the delivery address is defined, you can select a delivery time.
The delivery time slot you selected will remain reserved for you for half an hour.

Can I pick up my order at a Coop store (Pick-up service)?

Unfortunately, our in store Pick-up option is not available for the time being, due to the unusually large number of orders we’re receiving. This option will be available again, as soon as circumstances allow.

When will I receive a response from Customer Service?

The increased order volume coop@home is experiencing has also impacted our Customer Service team that is receiving an abnormally high number of requests. Our response times both for phone and email are longer than normal at the moment. We are doing our very best to serve all our customers as quickly as possible and thank you for your patience.

Can I make changes to my order after it has been confirmed?

Again, due to our increased order volume, it is unfortunately not possible to make changes to an order that has already been confirmed.

Why are you sending a newsletter with weekly promotions when there are so few delivery time slots available?

Promotions and special offers are usually planned well in advance. Our suppliers have large quantities of products on promotion available in time for the promotion. We do not want to deprive our customers of these special offers when we have stock available.
Every day new delivery time slots are made available. For this reason, despite this exceptional situation, weekly promotions will continue, which we communicate as usual in our newsletter.

Which payment method should I choose?

To protect our customers and employees, we would like to encourage you to use our online payment options; credit card, PostFinance, TWINT or invoice. For the time being, using the "On site" payment method is discouraged, whenever possible when placing your order.

Is product availability guaranteed?

The availability of products is sustainably secured. We have had a pandemic plan for many years and are in close contact with the authorities. Ensuring a basic supply of food is our top priority.
Some products might be temporarily unavailable, but the situation is short lived as we receive new product deliveries every day. Our employees do their very best to ensure that shelves are stocked on a regular basis, as new products arrive.

Do I have to pay a delivery charge for my coop@home delivery in the current situation?

Owing to the current situation we have decided to waive the delivery charges for coop@home until further notice.
Our teams are working tirelessly every day to expand our delivery capacity even further and to offer new delivery slots. As many customers as possible who belong to a risk group (those aged 65 or older or who have an existing precondition) or who are ill should be able to benefit from our service.


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